🎁Free · No credit card
Free n8n Workflow:
AI Ticket Triage
Drop this 8-node workflow into your n8n instance and let GPT-4o-mini classify every incoming ticket — priority, category, assign-to — before a human ever touches it.
8
nodes
~$0.002
per ticket
<30s
to import
What's in the workflow
🔗
Webhook: New Ticket
Receives ticket data from any PSA (ConnectWise, Autotask, HaloPSA) or email parser via POST.
🔧
Normalize Ticket Fields
Extracts subject, description, client name, and ticket ID — handles different PSA field naming conventions.
🤖
OpenAI: Classify Ticket
Calls GPT-4o-mini to determine priority, category, which tier to assign, and a suggested first response.
📊
Parse AI Classification
Extracts structured fields from the AI response: priority, category, assign_to, summary, estimated_minutes.
⚡
Critical Priority?
Branches the workflow — critical tickets get an immediate escalation alert, others get standard routing.
🔴
Slack: Critical Alert
Sends a formatted Slack message with @channel ping for critical tickets. Includes AI summary + suggested reply.
📋
Slack: Standard Notify
Posts a clean summary card to your team Slack channel for normal/high/low tickets.
✅
Respond: Triage Result
Returns structured JSON to the caller with the full triage result (priority, category, assign_to, estimate).
Works with any PSA via webhook
ConnectWise Manage · Autotask · HaloPSA · Freshdesk · Zendesk · ServiceNow · Custom email parsers
📦
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✓Built specifically for MSP helpdesk workflows
✓No black-box SaaS — you own it, host it, modify it
✓MIT licensed — use in client environments freely